Managing Challenging Patient & Family Behaviors: Strategies for Healthcare Professionals – Paul Thomas Clements

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In this interactive seminar, expert and international speaker, Paul Thomas Clements, PhD, APRN-BC, will teach you tips and tools that you can use immediately when faced with challenging patient and family behaviors. This program includes numerous practical strategies that you can implement with difficult situations like aggression, dementia and attention-seeking behaviors while maintaining patient and staff safety. The recording will be filled with opportunities to apply many of these strategies to real patient situations, case studies and interactive discussions. Don’t miss this chance to learn techniques you can implement successfully with your most difficult patients.

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1. Use motivational interviewing to identify causes of behavior.
2. Apply successful interventions to improve communication.
3. Develop real-life solutions for problem families.
4. Implement strategies for problem patient situations through case study discussion.
5. Analyze ways to improve your interpersonal effectiveness.

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Difficult Patient Encounters: Asking the Right Questions

• Interviewing the Patient
• Types of Intervention
• Self-Awareness

What Type of Communicator are You?

• Reciprocal Communication
• Strategies to Deal with the Angry Patient
• Interpersonal Effectiveness & Exploring the Reasonable, Emotional, and Wise Minds

Motivational Interviewing

• Understand the Patient’s Motivation
• Listen with Empathy
• Integration and Application
• Empower Through Hope for Change
• Communication Styles

The Family

• Family Dynamics
• Family Communication
• Mediation

Psychiatric Emergencies

• Schizophrenia, Schizoaffective Disorder
• Substance-Induced Psychosis
• Major Depression, Bipolar Disorder
• Anxiety Disorder
• Obsessive-Compulsive Disorder
• Antisocial Personality Disorder
• Narcissistic Personality Disorder
• Histrionic Personality Disorder
• Borderline Personality Disorder

Substance Misuse

• Prevalence
• Evaluation
• Psychosocial Intervention

Other Medical Conditions

• Geriatric Patients
• Dementia
• Delirium

Acute Psychosocial Crisis

• Sexual Assault
• Domestic Violence

Suicide

• High-Risk Populations
• Suicide & Psychiatric Diagnosis

Violent Patients

• Prevalence & Risk
• Major Profiles of Violence
• Taking Care of Yourself

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